News of emergengy call in Pittsburgh fail

In the yahoo news story titled "Pa. man dies during storm when 911 calls unheeded", a man by the name of Curtis Mitchell waited for an ambulence for 30 hours before passing away. After calling 911 about a dozen times paramedics were never able to reach their house to help. The snow was so bad that it made it immpossible to drive to their house, but what they should have done is walk to their house and carry him back to ambulence. They instead wanted him to walk and he was already in severe pain because of his stomach. The story develops a baised towards the emergeny service and points out many of it's shortcomings. The information was a bit vague at times but the author explains that the wife of the man who died wasn't very descriptive of her husband's illnesses so they did they best that they could. It still made it's point known in showing the faults with the emergency service. And in a very powerful statement by the public safety director, saying "We failed a person", we are able to see how they are aware they made a mistake and know they must fix this so that something like this wouldn't happen again.